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Self-Service


How to keep your existing number (Port)

After you've purchased your ICOM SIM card:

Warning: Wait until your old SIM stops working before inserting your new ICOM SIM

1

RICA

Register your ICOM SIM (RICA)

2

Donwload our App

ICOM Mobile
"Press Port Number"

3

Old number

Enter the your old number

4

Your old Network

Choose your current network provider

5

ICOM Serial number

Enter the serial number of your ICOM SIM card

6

Old Sim Card

Reply to the OTP SMS from your provider within 4 hours

7

Track the progress

Track your port request on the ICOM or on WhatsApp

8

Track in-App

Log into the ICOM using your old phone number and password

9

Wait

Wait up to 24 hours before inserting your new ICOM SIM card